2023 Gartner® innovation insight for AI-enabled skills management

Today, managing a modern workforce requires a modern approach. In this report, Gartner analysts state, “AI-enabled skills management is foundational to a dynamic skills approach in supporting talent and work processes. This research helps HR technology leaders navigate the complex and emerging landscape of AI-enabled solutions, each with its own proprietary skills models and matching algorithms.

Our key takeaways from this Gartner report include:
  • Skills change quickly, as does the data describing them. A dynamic approach is required to capture emerging skills and knowledge domains and how they relate to more established domains.
  • Traditional skills management solutions require organizations to have a structured list of skills, categorized and mapped in a stable framework. In contrast, AI-enabled skills management solutions require the organization to provide feedback and interact with an ever-evolving skills graph.
  • Traditional approaches to skills management required organization to build a standard taxonomy that would apply to all processes and systems. But when each system has its own proprietary model, a standard taxonomy is no longer possible.
  • AI-enabled skills management systems don’t only provide updated and searchable skills data. They are also a foundational element for matching algorithms, which match talent to work, learning and job opportunities.
Gartner, Innovation Insight for AI-Enabled Skills Management, Helen Poitevin, John Kostoulas, 24 March 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.