AI agents are one of the most widely discussed trends in HR, with a majority of CHROs planning to use them for greater efficiency and employee productivity. Use this research to guide your strategy, navigate the evolving AI landscape and prepare your organization for the future.

Insights at a Glance
Most CHROs (82%) intend to adopt AI agents over the next year, leveraging vendor solutions or custom-built platforms. To achieve long-term efficiency gains with agentic AI, CHROs must assess the market trajectory for AI agents and proactively guide their teams to prepare the HR organization for ongoing advancements.

Key trends

• The market is currently focused on single AI agents designed to complete small tasks. Over time, there will be a shift toward multiagent systems (MAS) — networks of AI agents that interact to accomplish more complex individual or shared objectives.
• Gartner predicts that MAS will evolve from single-platform deployments to crossplatform environments, where distributed agents autonomously discover, interact and collaborate in real time to address complex challenges.

Recommendations

• Gain insight into the present and future capabilities of AI agents, weigh their limitations and potential risks, and learn how to use them effectively within your organization.
• Build AI agent literacy and technical expertise within the HR organization to prepare HR for building and managing AI agents.
• CHROs can confidently navigate the evolution of AI agents and strategically prepare for the future by leveraging the insights and recommendations in this research.”

Gartner, Prepare for the Future of AI Agents in HR, Chris Hester and Stephanie Clement, 1 December 2025.

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